What is Smartbites?

Smartbites is an online shop where you will find a great variety of high quality products at an appropriate price.

Smartbites is a store specializing in Wines, Spirits, Iberian goods and Cheese, where you can also find some other products Gourmet category. We update our catalog every day to achieve our values of variety and quality.

Smartbites is intended to be a connecting platform between supplier and customer. For this reason, we can offer a wide variety of products, hard to find in the traditional market.

Where is Smartbites?

Smartbites headquarters is located in Santiago de Compostela, A Coruña. All orders are managed from here to arrive safely at every destination.

Smartbites does not have its own warehouse. Our products go directly from our suppliers to your tables!

As a result of it, in addition to cost saving, we ensure our products are kept in optimum conditions until they reach their destination.

Where does Smarbites send your orders to?

Your orders can be sent to:

  • Spanish territory, including Canary Islands, Balearic Islands, Ceuta and Melilla.
  • Andorra.
  • European Union country members, up to 10 kilos available on our website. If you wish to make a heavier order, please check our Contact Form to specify the shipment fees.
  • Any other countries? Please send us your query. Depending on the country, we may have to consider factors such as laws, transport, etc. We will make every effort to get our products sent to you, no matter where you are.

Could I send my purchase to an address different to mine?

Indeed, if you want to make a gift or send the package to another address that is not yours you can do it. You only have to change the address you want to send the purchase to on your profile.

In case you forget this step, please write us a message as soon as possible through the support form indicating your order number and user name in order to get it fixed.It is important to do this as soon as possible so that your request will not be sent to a wrong address.

To access the contact form please click here: Contact Form

Is it safe to buy in Smartbites?

Yes, it is a completely safe purchase.

Each and every payment method available in SmartBites is a secure system:

If you choose to use your electronic card, Smartbites has a payment gateway dependant on the Banco Santander which is completely secure. This payment gateway acts as an intermediary between your bank and Banco Santander. Smatbites does not store card data. On the contrary, the bank simply lets us know whether the payment has been made.

Moreover, our payment gateway is based on two secure e-commerce protocols: Verified by Visa and MasterCard SecureCode.

This is Smartbites' favourite pick

In the event of choosing a bank transfer, you will be provided with our account number at the end of the process where you can make the transfer. This option is as secure as every common transfer. Please make sure to include your order number so we could easily locate the payment.

Should you decide to make your purchase via PayPal, this payment platform itself ensures security and it only lets us know us whether that payment has been made. As a result of this, your credit card data will remain secure.


How long will it take for my order to arrive?

Orders within the Spanish territory, recorded from Monday to Thursday: As soon as the payment is confirmed, the order takes up to 24 hours to reach your destination once it departs our warehouse.

Orders recorded on Friday, Saturday and Sunday, the purchase will depart on Monday morning.

Orders to Europe take about a week.

Note that you may get several packages for the same order, as each provider sends its own products.

How could I be a Smartbites provider?

If you are a high-end supplier and you would like to be a provider of Smartbites, please do not hesitate to contact us.

Please send us your details through the contact form and we will contact you shortly.

To access the contact form please click here: Contact Form

How can I pay my order?

Smartbites offers a wide range of payment options:

  • Credit card. The virtual POS payment gateway by Banco Santander will re-direct you safely to your bank's website so that you can complete the payment. 4b mastercard mastercard securecode verified visa Pay-pal.
  • If you are a PayPal account holder, you can complete the payment using this method.
  • Bank transfer. You will be provided with our account number at the end of the process where you can make the transfer. Please make sure to include your order number so we could easily locate the payment. In case of choosing this method, please note that the order will not be sent off until proven income.

What are the units of sale?

In order to offer a good price, some of our products are not sold singly. In units of sale you can find the minimum order number for the bottle price offered. In case you want a single unit, please contact us to review your particular order.

Would I be able to cancel my order?

Yes, you can cancel your order as long as the shipment has not been made yet. So if you want to cancel an order, it is very important you let us know as soon as possible, in that case, please write us a message on our contact form.

You will be given a refund of your purchase.

How can I get in touch with Smartbites?

If you wish to contact us, you can do so through our contact form.

Should you have any question or suggestion, please let us know and we will gladly answer you as soon as possible.

To access the press contact form please click here: Contact Form

Any special prices for catering companies?

Yes, if you manage a bar, restaurant or hotel, please contact us so that we can offer a better price.

Contact Form